Returns & Exchanges
At MASU, we want your home to be your sanctuary, which is why we offer a 30-day window for returns on all furniture and decor items to ensure they fit perfectly in your space. All returned items must be in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Log into your account portal or visit our returns center with your order number and email address to select the items you wish to return.
Prepare the Package
Carefully repackage your items in their original boxes with all protective padding to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing